Last updated March 25, 2023
This privacy notice for Vital Mind Counselling and Therapy Ltd. (“Company,” “we,” “us,” or “our”),
describes how and why we might collect, store, use, and/or share (“process”) your
information when you use our services (“Services”), such as when you:
- Visit our website at therapynorthvancouver.ca/, or any website of ours that links
- to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or
- events
Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and practices, please
do not use our Services. If you still have any questions or concerns, please contact
us at counsellorsvancouver.com/contact.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find
out more details about any of these topics by using the table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
Vital Mind Counselling and Therapy Ltd. and the Services, the choices you make, and the products and
features you use.
Do we process any sensitive personal information? We do not process sensitive
personal information.
Do we receive any information from third parties? We do not receive any
information from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for other
purposes with your consent. We process your information only when we have a valid
legal reason to do so.
In what situations and with which types of parties do we share personal
information? We may share information in specific situations and with specific
categories of third parties.
How do we keep your information safe? We have organizational and technical
processes and procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information.
How do you exercise your rights? The easiest way to exercise your rights is by
filling out our data subject request form available here: therapynorthvancouver.ca/contact, or
by contacting us. We will consider and act upon any request in accordance with
applicable data protection laws.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL
INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
- WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express
an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect
may include the following:
names
email addresses
mailing addresses
usernames
passwords
contact preferences
contact or authentication data
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar
technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when
you access or use our Services and which we record in log files. Depending on
how you interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports
(sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on
the device used, this device data may include information such as your IP
address (or proxy server), device and application identification numbers,
location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your
device’s location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the device you use
to access the Services. For example, we may use GPS and other technologies
to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by
refusing access to the information or by disabling your Location setting on your
device. However, if you choose to opt out, you may not be able to use certain
aspects of the Services.
- HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on
how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process
your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your
information to respond to your inquiries and solve any potential issues you
might have with the requested service.
To send administrative information to you. We may process your
information to send you details about our products and services, changes to
our terms and policies, and other similar information.
To save or protect an individual’s vital interest. We may process your
information when necessary to save or protect an individual’s vital interest,
such as to prevent harm.
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS
YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary
and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like
with your consent, to comply with laws, to provide you with services to enter into or
fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate
business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain
the valid legal bases we rely on in order to process your personal information. As
such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission
(i.e., consent) to use your personal information for a specific purpose. You can
withdraw your consent at any time.
Performance of a Contract. We may process your personal information when
we believe it is necessary to fulfill our contractual obligations to you, including
providing our Services or at your request prior to entering into a contract with
you.
Legal Obligations. We may process your information where we believe it is
necessary for compliance with our legal obligations, such as to cooperate with
a law enforcement body or regulatory agency, exercise or defend our legal
rights, or disclose your information as evidence in litigation in which we are
involved.
Vital Interests. We may process your information where we believe it is
necessary to protect your vital interests or the vital interests of a third party,
such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e.,
express consent) to use your personal information for a specific purpose, or in
situations where your permission can be inferred (i.e., implied consent). You can
withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to
process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be
obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to
assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next
of kin
If we have reasonable grounds to believe an individual has been, is, or may be
victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise
the availability or the accuracy of the information and the collection is
reasonable for purposes related to investigating a breach of an agreement or a
contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or
rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business,
or profession and the collection is consistent with the purposes for which the
information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
- WHEN AND WITH WHOM DO WE SHARE YOUR
PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section
and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share
your data with third-party vendors, service providers, contractors, or agents (“third
parties”) who perform services for us or on our behalf and require access to such
information to do that work. The categories of third parties we may share personal
information with are as follows:
Ad Networks
Affiliate Marketing Programs
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Performance Monitoring Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
User Account Registration & Authentication Services
Website Hosting Service Providers
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we
will require those affiliates to honor this privacy notice. Affiliates include our
parent company and any subsidiaries, joint venture partners, or other
companies that we control or that are under common control with us.
Business Partners. We may share your information with our business
partners to offer you certain products, services, or promotions.
- WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with
third parties that we may link to or who advertise on our Services, but are not
affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications
and/or contain advertisements from third parties that are not affiliated with us and
which may link to other websites, services, or applications. Accordingly, we do not
make any guarantee regarding any such third parties, and we will not be liable for
any loss or damage caused by the use of such third-party websites, services, or
applications. The inclusion of a link towards a third-party website, service, or
application does not imply an endorsement by us. We cannot guarantee the safety
and privacy of data you provide to any third parties. Any data collected by third
parties is not covered by this privacy notice. We are not responsible for the content or
privacy and security practices and policies of any third parties, including other
websites, services, or applications that may be linked to or from the Services. You
should review the policies of such third parties and contact them directly to respond
to your questions.
- DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store
your information.
We may use cookies and similar tracking technologies (like web beacons and pixels)
to access or store information. Specific information about how we use such
technologies and how you can refuse certain cookies is set out in our Cookie Notice.
- IS YOUR INFORMATION TRANSFERRED
INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other
than your own.
Our servers are located in the United States. If you are accessing our Services from
outside the United States, please be aware that your information may be transferred
to, stored, and processed by us in our facilities and by those third parties with whom
we may share your personal information (see “WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?” above), in the United States, and
other countries.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK),
then these countries may not necessarily have data protection laws or other similar
laws as comprehensive as those in your country. However, we will take all necessary
measures to protect your personal information in accordance with this privacy notice
and applicable law.
European Commission’s Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by
using the European Commission’s Standard Contractual Clauses for transfers of
personal information between our group companies and between us and our third-
party providers. These clauses require all recipients to protect all personal
information that they process originating from the EEA or UK in accordance with
European data protection laws and regulations. Our Standard Contractual Clauses
can be provided upon request. We have implemented similar appropriate safeguards
with our third-party service providers and partners and further details can be provided
upon request.
- HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational
security measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.
- DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years
of age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the parent
or guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18 years of age
has been collected, we will deactivate the account and take reasonable measures to
promptly delete such data from our records. If you become aware of any data we
may have collected from children under age 18, please contact us at
therapynorthvancouver.ca/contact.
- WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United
Kingdom (UK), and Canada, you have rights that allow you greater access to and
control over your personal information. You may review, change, or terminate your
account at any time.
In some regions (like the EEA, UK, and Canada), you have certain rights under
applicable data protection laws. These may include the right (i) to request access and
obtain a copy of your personal information, (ii) to request rectification or erasure; (iii)
to restrict the processing of your personal information; and (iv) if applicable, to data
portability. In certain circumstances, you may also have the right to object to the
processing of your personal information. You can make such a request by contacting
us by using the contact details provided in the section “HOW CAN YOU CONTACT
US ABOUT THIS NOTICE?” below.
We will consider and act upon any request in accordance with applicable data
protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing
your personal information, you also have the right to complain to your local data
protection supervisory authority. You can find their contact details here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities
are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your
personal information, which may be express and/or implied consent depending on
the applicable law, you have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the contact details
provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
below.
However, please note that this will not affect the lawfulness of the processing before
its withdrawal nor, when applicable law allows, will it affect the processing of your
personal information conducted in reliance on lawful processing grounds other than
consent.
Opting out of marketing and promotional communications: You can unsubscribe
from our marketing and promotional communications at any time by clicking on the
unsubscribe link in the emails that we send, or by contacting us using the details
provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
below. You will then be removed from the marketing lists. However, we may still
communicate with you — for example, to send you service-related messages that are
necessary for the administration and use of your account, to respond to service
requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies
by default. If you prefer, you can usually choose to set your browser to remove
cookies and to reject cookies. If you choose to remove cookies or reject cookies, this
could affect certain features or services of our Services. To opt out of interest-based
advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights, you may email us at
therapynorthvancouver.ca/contact.
- CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities monitored
and collected. At this stage no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently respond
to DNT browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking is adopted that
we must follow in the future, we will inform you about that practice in a revised
version of this privacy notice.
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights
regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law,
permits our users who are California residents to request and obtain from us, once a
year and free of charge, information about categories of personal information (if any)
we disclosed to third parties for direct marketing purposes and the names and
addresses of all third parties with which we shared personal information in the
immediately preceding calendar year. If you are a California resident and would like
to make such a request, please submit your request in writing to us using the contact
information provided below.
If you are under 18 years of age, reside in California, and have a registered account
with Services, you have the right to request removal of unwanted data that you
publicly post on the Services. To request removal of such data, please contact us
using the contact information provided below and include the email address
associated with your account and a statement that you reside in California. We will
make sure the data is not publicly displayed on the Services, but please be aware
that the data may not be completely or comprehensively removed from all our
systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or
transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the
State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and
obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve
(12) months:
Category Examples Collected
- Identifiers
Contact details, such as real name, alias,
postal address, telephone or mobile
contact number, unique personal identifier,
online identifier, Internet Protocol address,
email address, and account name
YES
- Personal information
categories listed in the
California Customer
Records statute
Name, contact information, education,
employment, employment history, and
financial information
NO
- Protected classification
characteristics under
California or federal law
Gender and date of birth NO
- Commercial information
Transaction information, purchase history,
financial details, and payment information
YES
- Biometric information Fingerprints and voiceprints NO
- Internet or other similar
network activity
Browsing history, search history, online
behavior, interest data, and interactions
with our and other websites, applications,
systems, and advertisements
YES
- Geolocation data Device location YES
- Audio, electronic, visual,
thermal, olfactory, or similar
information
Images and audio, video or call recordings
created in connection with our business
activities
NO
- Professional or
employment-related
information
Business contact details in order to
provide you our Services at a business
level or job title, work history, and
professional qualifications if you apply for
a job with us
NO
- Education Information Student records and directory information NO
- Inferences drawn from
other personal information
Inferences drawn from any of the collected
personal information listed above to create
a profile or summary about, for example,
an individual’s preferences and
characteristics
YES
- Sensitive Personal
Information NO
We will use and retain the collected personal information as needed to provide the
Services or for:
Category A – As long as the user has an account with us
Category D – 1 year
Category F – 1 year
Category G – 1 year
Category K – As long as the user has an account with us
We may also collect other personal information outside of these categories through
instances where you interact with us in person, online, or by phone or mail in the
context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Vital Mind Counselling and Therapy Ltd. collects and shares your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags
Click redirects: Online Therapy Affiliate Programs.
Social media plugins: Facebook, Instagram, Twitter. We use social media
features, such as a “Like” button, and widgets, such as a “Share” button, in our
Services. Such features may process your Internet Protocol (IP) address and
track which page you are visiting on our website. We may place a cookie to
enable the feature to work correctly. If you are logged in on a certain social
media platform and you interact with a widget or button belonging to that social
media platform, this information may be recorded to your profile of such social
media platform. To avoid this, you should log out from that social media
platform before accessing or using the Services. Social media features and
widgets may be hosted by a third party or hosted directly on our Services. Your
interactions with these features are governed by the privacy notices of the
companies that provide them. By clicking on one of these buttons, you agree
to the use of this plugin and consequently the transfer of personal information
to the corresponding social media service. We have no control over the
essence and extent of these transmitted data or their additional processing.
More information about our data collection and sharing practices can be found in this
privacy notice.
You can opt out from the selling or sharing of your personal information by disabling
cookies in Cookie Preference Settings and clicking on the Do Not Sell or Share My
Personal Information link on our homepage.
You may contact us by visiting therapynorthvancouver.ca/contact, or by referring to the
contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a
request if the authorized agent does not submit proof that they have been validly
authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Each service provider is a for-
profit entity that processes the information on our behalf, following the same strict
privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration. This
is not considered to be “selling” of your personal information.
Vital Mind Counselling and Therapy Ltd. has disclosed the following categories of personal information
to third parties for a business or commercial purpose in the preceding twelve (12)
months:
The categories of third parties to whom we disclosed personal information for a
business or commercial purpose can be found under “WHEN AND WITH WHOM DO
WE SHARE YOUR PERSONAL INFORMATION?”.
Vital Mind Counselling and Therapy Ltd. has sold or shared the following categories of personal
information to third parties in the preceding twelve (12) months:
The categories of third parties to whom we sold personal information are:
The categories of third parties to whom we shared personal information with are:
Ad Networks
Affiliate Marketing Programs
Data Analytics Services
Retargeting Platforms
Social Networks
User Account Registration & Authentication Services
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your
personal information, we will respect your request and delete your personal
information, subject to certain exceptions provided by law, such as (but not limited to)
the exercise by another consumer of his or her right to free speech, our compliance
requirements resulting from a legal obligation, or any processing that may be
required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a
business purpose;
the categories of third parties to whom the personal information was sold,
shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal
information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete
consumer information that is de-identified in response to a consumer request or to re-
identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer’s sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are
the same person about whom we have the information in our system. These
verification efforts require us to ask you to provide information so that we can match it
with information you have previously provided us. For instance, depending on the
type of request you submit, we may ask you to provide certain information so that we
can match the information you provide with the information we already have on file,
or we may contact you through a communication method (e.g., phone or email) that
you have previously provided to us. We may also use other verification methods as
the circumstances dictate.
We will only use personal information provided in your request to verify your identity
or authority to make the request. To the extent possible, we will avoid requesting
additional information from you for the purposes of verification. However, if we cannot
verify your identity from the information already maintained by us, we may request
that you provide additional information for the purposes of verifying your identity and
for security or fraud-prevention purposes. We will delete such additionally provided
information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer
relevant, or ask to restrict the processing of the information.
You can designate an authorized agent to make a request under the CCPA on
your behalf. We may deny a request from an authorized agent that does not
submit proof that they have been validly authorized to act on your behalf in
accordance with the CCPA.
To exercise these rights, you can contact us by visiting therapynorthvancouver.ca/contact, or
by referring to the contact details at the bottom of this document. If you have a
complaint about how we handle your data, we would like to hear from you.
- DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In Short: Yes, if you are a resident of Virginia, you may be granted specific rights
regarding access to and use of your personal information.
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
“Consumer” means a natural person who is a resident of the Commonwealth acting
only in an individual or household context. It does not include a natural person acting
in a commercial or employment context.
“Personal data” means any information that is linked or reasonably linkable to an
identified or identifiable natural person. “Personal data” does not include de-identified
data or publicly available information.
“Sale of personal data” means the exchange of personal data for monetary
consideration.
If this definition “consumer” applies to you, we must adhere to certain rights and
obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how
you interact with Vital Mind Counselling and Therapy Ltd. and our Services. To find out more, please visit
the following links:
Personal data we collect
How we use your personal data
When and with whom we share your personal data
Your rights with respect to your personal data
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted
advertising, the sale of personal data, or profiling in furtherance of decisions
that produce legal or similarly significant effects (“profiling”)
Vital Mind Counselling and Therapy Ltd. has not sold any personal data to third parties for business or
commercial purposes. Vital Mind Counselling and Therapy Ltd. will not sell personal data in the future
belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this
privacy notice.
You may contact us by email at therapynorthvancouver.ca/contact, by visiting
therapynorthvancouver.ca/contact, or by referring to the contact details at the bottom of this
document.
If you are using an authorized agent to exercise your rights, we may deny a request if
the authorized agent does not submit proof that they have been validly authorized to
act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to
verify you and your consumer’s request. If you submit the request through an
authorized agent, we may need to collect additional information to verify your identity
before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases,
within forty-five (45) days of receipt. The response period may be extended once by
forty-five (45) additional days when reasonably necessary. We will inform you of any
such extension within the initial 45-day response period, together with the reason for
the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision
and reasoning behind it. If you wish to appeal our decision, please email us at
therapynorthvancouver.ca/contact. Within sixty (60) days of receipt of an appeal, we will
inform you in writing of any action taken or not taken in response to the appeal,
including a written explanation of the reasons for the decisions. If your appeal if
denied, you may contact the Attorney General to submit a complaint.
- DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant
laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated “Revised” date and the updated version will be effective as
soon as it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this privacy notice frequently
to be informed of how we are protecting your information.
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data
Protection Officer (DPO) ,S.M, by email at therapynorthvancouver.ca/contact
Vital Mind Counselling and Therapy Ltd.
233 West 1st St
North Vancouver, BC
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information, or
delete it. To request to review, update, or delete your personal information, please
visit: therapynorthvancouver.ca/contact.